Please ensure vehicles are parked only in one of the following locations:

1) Your assigned unit driveway

2) Visitor parking: Three (3) designated visitor parking stalls located in front of Building 3

3) Parking Lot 2 (Panorama Mountain Resort) if on-site parking is unavailable. See map here.

There is space for 1 vehicle in our driveway. The driveway is steep, and short. We recommend baking in, and have provided rubber parking stops as a guide. Many neighbours have backed into their garage doors, so use caution! In the winter, there is road salt provided (in the orange bucket in the garage) in case there is ice on the driveway.

Our unit has a compact, high efficiency washer and dryer. They are sufficient for small loads of household laundry but not large enough to wash a king duvet cover, for example (these are laundered offsite). Please do not over-fill the washer tub (max 2/3).

Please leave the door to the washer ajar when not in use, so that it can air out.

Please be advised that the dryer takes around 2 hours to complete a dry cycle. Laundry detergent is provided.

We recommend using the “bedding” or “towels” dryer setting for respective items, to ensure they are fully dry at the end of the cycle.

The dishwasher will not start unless properly latched. Ensure that the racks are fully set back, press the start button and then FIRMLY shut the dishwasher door until you hear a CLICK. If properly engaged, you will start to hear the dishwasher running within a few seconds. If not properly engaged, the dishwasher will turn off after a few minutes.

We love our cleaning team and think they do a great job! We decided NOT to go with fixed cleaning fees (i.e. fee that is the same regardless of time required to clean). This allows the guests the flexibility of deciding how to leave the unit/ what they want to pay for cleaning. On average, the unit costs $300 to clean. However, heavy use, or the requirement to bring laundry offsite can increase this number. If you wish to lower the cleaning fee, the following items will help:

• Use only the beds/ bedrooms that you need. Let us know if you are not planning to use certain rooms and we will not have the cleaners make up those beds.

• The unit has 4 bathrooms, and bathrooms take considerable time to clean! Use only the washrooms you need, and we can let the cleaners know.

• A tidier unit upon checkout takes less time to clean.

• Starting the dishwasher, and/or putting away clean dishes.

• Taking out the garbage and recycling (bins located at the end of unit 501).

• Using the squeegee to remove washer from the shower door glass in master bath after use.

• Stripping the beds before you leave.

• Starting a load or two of laundry (e.g. towels) before you check out.

The built-in unit to the left of the kitchen houses our coffee-and-tea station. We have both a french press and a drip coffee machine, as well as a coffee grinder. Using both the coffee maker and the kettle at the same time may trip the breaker. When you are finished using the coffee maker, please turn the unit off. Coffee beans are located in the freezer below the fridge. There is a digital food scale you can use to weigh your beans if you wish! Tea is located in the top drawer below the kettle. There is also a Soda Stream sparkling water maker and two bottles. Replacement C02 carttridge can be found above the fridge. If you replace the cartridge, please put the empty cartridge on top of the basement freezer (inside the furnace room) and we will have it refilled. Do NOT discard the empty cartridge!

Our unit is located about 100m from the base of the silver platter (poma lift). Eventually, we will be able to walk directly between the buildings to access the lift but the area is currently closed for construction. You can walk down the road to the right, then around building 7, and along the road to the left to reach the Silver Platter. It is a 3-4 minute walk. You can ride the platter once without a lift ticket; allowing you to take the platter up, ski down to the day lodge, and purchase your lift tickets. Just tell the lift attendant that you are going to buy a ticket and they will have you sign in on a piece of paper, then allow you to ride. Alternatively, you can drive or walk up to the daylodge (15 minute walk/ 2 minute drive) to purchase your lift tickets. We recommend getting your lift tickets the evening before, if you arrive in time.

Please keep the patio furniture covered when not in use. Secure the covers using the elastic ties and/or by tucking it under the legs of the furniture. Thanks

Fire table

• Propane tank is under the grey side table. Turn tank on.

• On the fire table, push the gas button and turn it to low, press and hold the igniter until the fire ignites. Keep the gas held/pushed in for a few seconds before you let go.

• Turn off propane when you’re done.

• Cover the fire table with the cover (put the piece of wood over the pit so that rain/snow doesn’t pool in the pit)

All guests are welcome to use the Panorama Springs Pool complex, located in the upper village. Please click the LINK to see opening hours, amenities and additional information. Please note that waterslides do not open until 12:00.

You do not need to bring towels from the unit; blue pool towels are provided for free at the pool.

The key to access the pool is located at the back of the cutlery drawer in the kitchen. There are two white card keys labelled “pool key”. Please remember to return the keys to the drawer upon checkout!

You are welcome to bring toys to the pool.

To reach the pool you can either walk (we like to walk straight up the bunny hill, then cut to the right before the last set of condos), or drive at park at the upper village.

As shown in the gallery, we have some beach equipment available for guest use if you are planning to go to Lake Windermere or Lillian Lake. There are two beach chairs, a shade tent, childrens life jackets, and water toys.

We kindly ask that if you use our beach towels you run them through a wash cycle, dry them, and return them to their home under the main floor bathroom sink.

• Please take the garbage out - large green bin located at the north end of our row of townhouses.

• Please leave the blinds up so our plants get light

• Please put the patio furniture covers on, and tie the umbrella up.

• Please run the composter, if you choose to use it (don’t leave it full food scraps).

• Fill and start the dishwasher

• Lock all doors, including Selkirk room and upstairs patios doors.

• Don’t worry about the thermostat, as we can control this from our phone.

• Return pool keys to the cutlery drawer

• Please wash any beach towels you may have used. If you run out of time to complete a wash and dry cycle please let us know so we can pass this information on to the cleaners.

• Please text Lisa (403-891-2451) when you leave.

The cleaning fee for our unit is not a fixed cost. Therefore, the cleaner you leave the unit, the lower the cleaning fee! Please see “Cleaning Fee” tab above.

We would appreciate if you can strip any beds that you have used, but if not we can get the cleaners to do this.